Positions where the employee is attempting to negotiate and/or motivate the customer to pay a debt; in most cases, it requires a combination of “routine” salesmanship and assertiveness rather than aggressiveness; some collector positions may utilize a firm script while others may allow the agent to be flexible with their approach, however, please note that this report was designed for positions that are “not” dealing with highly technical issues or ones that would require a high degree of knowledge or learning speed.